GuildCare suggests claiming these weekly to ensure any rejections are resolved quickly and efficiently. 

Take a look at the top rejections and how to fix below:

PPA Rejection Notice:  

No first dose claimed for this Medicare/DVA number under this Service Provider.  Please correct vaccination dose type.

Reason:

• PPA is indicating that they have not received the first dose payment request from you for this patient data
• PPA is matching on Medicare number.  If both doses do not have the same Medicare number you will receive this rejection.

How to fix:

• Manually claim via PPA portal
• Ensure both services have the same Medicare number

PPA Rejection Notice:

Medicare or DVA number is invalid

Reason:

• Rejection is due to the Medicare number being incorrect
• Format should be 11 numbers with no spaces

How to fix:

• Open case, scroll down to AIR info section
• Click on Edit/Amend Medicare number and submit
• Click on update within case 
• Click submit

PPA Rejection Notice:

First dose has already been claimed for this Medicare/DVA number

Reason:

With this rejection, our software is reporting the wrong message.

How to fix:

• Check to see if there is a claim date attached.  If so, this has been paid
• Check PPA to ensure it is claimed

PPA Rejection Notice:

Patient given name is required or patient family name is required

Reason:

The patient details within their profile in GuildCare could be incorrect

How to fix:

• Check patient profile details within the GuildCare platform
• Identify any incorrect information (eg, First Name: Sue M)
• Remove the incorrect information (eg, M) 
• Go to service > edit service > click update 
• Go back and try to process the claim again - if you receive a further rejection then please process the claim manually.