FAQs 2017-10-16T10:48:03+00:00

Frequently Asked Questions

Last updated 18 July 2017 – These FAQs are updated regularly.

01. What is GuildCare NG? 2018-01-30T13:44:34+00:00

GuildCare NG is GuildLink’s cloud-based platform where pharmacies can access GuildCare’s professional services programs, messaging services (SMS, Email, Voice and myPharmacyLink App) and any other third party programs.

GuildLink is a wholly owned subsidiary of the Pharmacy Guild of Australia. GuildLink’s focus is on providing software solutions to the Healthcare Industry.

GuildCare NG is the platform used for recording 6CPA Pharmacy Diabetes Screening Trial and the Guild Corporate Vaccination Program.

Watch the GuildCare NG and myPharmacyLink video to learn more.

02. When will GuildCare NG be available? 2017-07-19T11:05:33+00:00

If you are a current GuildCare subscriber you will receive email updates regarding your GuildCare NG upgrade.

If you are part of a management group, our Group Relationship Managers are working closely with your Head Office to prepare your store for the upgrade to GuildCare NG

New to GuildCare NG? Contact GuildCare Pharmacy Services Team on 1300 859 328 to find out more information and subscribe.

03. How much does GuildCare NG subscription cost? 2017-06-30T14:39:55+00:00

The current annual subscription for GuildCare NG is $1,495 ex GST as promoted at APP 2017. This now includes myPharmacyLink, the new GuildCare NG compatible patient-facing app, valued at $650, that is fully customisable to your pharmacy’s branding at no additional charge. You can pay in monthly or annual instalments.

Please contact our Pharmacy Services team on 1300 859 328 or pharmacy@guildlink.com.au

04. What are the technical requirements for GuildCare NG? 2017-06-30T16:15:46+00:00

Pharmacies and users will require Google Chrome, Fast & reliable internet connectivity, Windows 7 or above. Please note that Windows XP is not supported. For a full technical breakdown, please visit the Technical Requirements page.

05. Will GuildCare NG integrate with my current dispense vendor system? 2017-06-30T16:15:59+00:00

GuildCare NG will integrate with all major dispense vendors.

06. What happens to my current GuildCare software? 2017-06-30T16:16:14+00:00

You will continue to use your current GuildCare software until you have access to GuildCare NG and an active GuildCare subscription.

07. What is myPharmacyLink? 2017-07-18T20:54:19+00:00

The myPharmacyLink app is integrated with GuildCare NG. It is the first pharmacy managed direct to patient app that provides patients access to their Professional Services reports or screening results from their chosen pharmacy, in addition to managing their scripts. myPharmacyLink enables you to add value to the patient’s experience of your pharmacy by:

  • Providing the patient access to their script history and Professional Services reports at the touch of a button.
  • Providing the patient government approved information about the medications they are taking.
  • Encourages repeat business through easy script refill functions
  • Patient interaction with the app can be managed by you, the Pharmacist, through the GuildCare NG platform.

Visit myPharmacyLink page to learn more, preview the show reel or explore the brand theme demonstration.

myPharmacyLink app branded to your Pharmacy’s logo and colours, is included as part of your GuildCare NG subscription.

08. What are the main differences between my current GuildCare Software and GuildCare NG? 2018-01-30T13:45:58+00:00

GuildCare NG is the new look GuildCare (Classic). Designed based on pharmacist requirements and user feedback the platform is a faster, easier and more intuitive. It still offers Australia’s largest range of Professional Services programs, with the addition of a number of new and exciting features:

  • New business tools – customisable dashboard, intelligent reporting
  • Integrated patient app – myPharmacyLink, tailorable to your pharmacy’s branding
  • New and improved interface and navigation
  • Accessed using cloud-based technology, making it accessible both in-pharmacy and outside

All these features provide a more valuable and future-proof solution for our partner pharmacies.

9. I am current a GuildCare Subscriber, how can I access GuildCare NG? 2017-07-18T20:55:57+00:00

If you are a current GuildCare subscriber you will receive email updates regarding your GuildCare NG upgrade.

10. I am not a current GuildCare subscriber, how do I subscribe to GuildCare NG? 2018-01-30T13:46:08+00:00

Please complete the Register Interest form and one of our friendly team members will contact you.

Book Your Upgrade Now!
Call 1300 859 328