GuildCare NG Upgrade – 5 Key Things You Need to Know
GuildCare NG replaces GuildCare (Classic) Software
GuildCare NG is the new GuildCare. It will replace your current GuildCare software with a new and improved platform.
The functionality and protocols of Professional Services programs within GuildCare NG have been built on a like-for-like basis with GuildCare (Classic). The key differences between GuildCare Classic and GuildCare NG are access, layout, navigation, and there have been improvements made to some functions and features.
Once GuildCare NG has been installed, you will no longer be able to record services in GuildCare Classic. Patient information and history will automatically be available in GuildCare NG. You will be able to start recording services and enrolling patients into myPharmacyLink straight away.
Watch the GuildCare NG showreel to get an appreciation of how much easier, faster and more intuitive the new platform is.
Each User has a unique login, roles and permissions
Each user of GuildCare NG will require their own email address and password to login to GuildCare NG. Users will not be able to use the same pharmacy email address. Your User may access GuildCare NG for multiple pharmacies.
There are now different types of users and levels of permissions – NG Account Administrator, Administrator, and Users. As part of User set-up you will be required to put in their qualifications and accreditations. For e.g not all users will be qualified to administer and record Vaccinations.
|Type of User Role||Permissions|
NG Account Administrator
There can be more than one administrator per pharmacy.
Access GuildCare NG via GuildCare NG Desktop
To access GuildCare NG, you will need to login to GuildCare NG for Desktop on your dispense computers. Installation is required per dispense computer that you would like to access GuildCare NG:
- Activate your Account (once only)
- Download GuildCare NG for desktop
- Download and activate NG Client (this will also disable your current GuildCare software and replace current GuildCare Client)
All these details and download links will be provided to in the ‘GuildCare NG Admin Access’ email.
GuildCare NG Desktop
Google Chrome Browser
myPharmacyLink (new patient app) is included in GuildCare NG at no additional cost
As part of your annual GuildCare NG subscription, myPharmacyLink is a complimentary communication channel. There are no charges for in-app notifications to the pharmacy or the patient. You can now enrol patients into Messaging and they can select to receive script reminders and communications via SMS, Email, Voice Calls or the myPharmacyLink App. You can also brand the app to your pharmacy colours and logos. Learn more about myPharmacyLink here.
Please note that for SMS and Voice Calls , usage fees apply.
Programs, Features and Training Resources are released as they become available.
All programs* from GuildCare Classic will be available in GuildCare NG. There will be in-platform notifications or email communications when programs, features and resources become available.
There is in Help menu, tool tips, and training videos on the Home Screen to support the new platform.
The following training videos are available:
- Navigating GuildCare NG
- Setup Pharmacy Settings in GuildCare NG – Administrators only
- Record Clinical Interventions in GuildCare NG
- Enrol Patient into myPharmacyLink
- Dispense Requests and myPharmacyLink
Patient Plan is excluded.