December 2021

Missing COVID-19 Vaccinations in PPA Report


Tech Providers



We are making additional changes to our technical infrastructure to prevent future incidents. We apologise for the inconvenience that this has caused, and appreciate your understanding.

Are you missing COVID-19 vaccinations cases in your PPA Claiming Report?


Due to the sudden and unprecedented recent surge in demand for COVID-19 vaccination bookings, issues with connectivity resulted in some vaccination records not being saved within our database. 


This has resulted in some records not appearing on the COVID-19 Vaccinations PPA Claiming report in GuildCare.


We recommend you review the PPA Claiming report against other records you may have I.e. dispense records, hard copy records or AIR.  


Dates that could be affected are below (please note, there may be other instances in which we are not aware of)

  • November 4-5th 
  • November 9-10th 
  • November 15-19th 
  • December 3rd 
  • December 13-20th 

We recommend that you re-enter the services into GuildCare, ensuring the 'Service Date' and 'Date of Vaccination' is correct and save it as a Draft.  

Once it is saved as a draft, confirm the 'Service Date' and 'Date of Vaccination' is correct then click 'Complete'. The case will then appear in the PPA Claiming report to claim.  


Alternatively, you may manually submit the claim to PPA (via the PPA portal), click below to find out how:


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Sydney, NSW 2000

PO Box A284, Sydney South, NSW 1235

f: +61 2 8222 4499


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Level 6, 20 Bond Street, Sydney NSW 2000

PO Box A284 Sydney South NSW 1235

f: +61 2 8222 4499


Level 6, 20 Bond Street, Sydney NSW 2000   |   PO Box A284 Sydney South NSW 1235

f: +61 2 8222 4499   


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