Your Pharmacy
Patients choose your pharmacy based on convenience and relationship. myPharmacyLink enables you to add value to every patient’s experience of your pharmacy by:
- Providing patients with access to their active medications, script history and Professional Services reports
- Educating patients with government approved information about the medications they are taking
- Encouraging repeat business through easy script refill functions
Patient interaction with the app can be managed by you, the Pharmacist, through the GuildCare NG platform. Activity you manage through the GuildCare NG platform, in the patient’s profile, will flow through to the app for the patient to see, including Professional Services conducted, scripts on file and script refills.
Your Brand
myPharmacyLink is white labelled, meaning it’s fully customisable to your pharmacy’s branding. As soon as your patient activates the app, it will display your branding and your pharmacy’s details. The app is only linked to your pharmacy, so your trusted relationship with the patient is reinforced every time they interact with you through the app.
Your App
The app makes engaging with your pharmacy easy for the patient. Your patients can:
- View active medications and script history;
- Order medications;
- Access medication information and images;
- View Professional Services reports and results;
- Message Pharmacists;
- Find out pharmacy information
Frequent Questions
The myPharmacyLink app is the first pharmacy managed direct to patient app that provides patients access to their Professional Services reports or test results from their chosen pharmacy, in addition to managing their scripts. Providing direct access to a patient’s local pharmacy, patients can to manage their scripts, find government approved information about their medications and view in-pharmacy professional services reports – all under the guidance of their trusted pharmacist.
You can also instantly brand the app to your Pharmacy within GuildCare NG.
The app is iOS mobile and tablet device, and Android mobile device compatible. The app is not compatible with Windows phones.
You can download myPharmacyLink from the App or Google Play Store.
myPharmacyLink meets all relevant Australian standards for the security and privacy of health and medical information. All data held on the phone is password protected and encrypted. Data passing between the phone and the GuildCare NG cloud servers is encrypted using TLS.
Both myPharmacyLink and MemoCare (now called Messaging) are GuildCare NG integrated patient communication solutions.
myPharmacyLink is an app based communication channel. Through myPharmacyLink your patients will be able to view their script and Professional Services history, as well as communicate directly with your pharmacy – to manage things like script refills and enquiries. Push notifications and messaging within the app are FREE.
MemoCare is now called Messaging in the GuildCare NG platform. Your patients now have the option to receive communications via myPharmacyLink, SMS, automated voice calls, emails.
Standard messaging usage fees apply for SMS, voice calls or fax. myPharmacyLink and emails are free of charge.
We cannot transfer patient data from MedAdvisor to myPharmacyLink. Please call Pharmacy Services to discuss how we can help you enrol patients using MedAdvisor into myPharmacyLink.
However, if a patient has previously enrolled using HealthNotes, the patient information will be transferred and available for use in Messaging (previously known as MemoCare).
www.myPharmacyLink.com.au provides information for patients about the app. Please email Pharmacy Services Team on pharmacy@guildlink.com.au for more information about myPharmacyLink promotional material.
When a script is filled, patient’s medication and script history will be updated in near real time. The same happens when a Professional Service is recorded in GuildCare NG. The sync time could be impacted by the internet speed and connectivity.
