B2B Device Renewal
e.g. I can't log in to GuildCare.
If you access Project STOP via The Cross you will need to complete a GuildCare Access Form.
If you have access to Project STOP or Guild Corporate Vaccinations, you are a GuildCare Subscriber. If you access Project STOP via The Cross click the button below.
I am NOT a GuildCare Subscriber
I am a current GuildCare Subscriber
(Full or Lite)
The COVID-19 Rapid Test Concessional Access (CRTCA) Program is a temporary program to provide eligible Commonwealth concession card holders access to free rapid antigen testing products (RATs), supplied through participating community pharmacies.
Under the program, eligible concession card holders will be able to access up to ten (10) RATs over a three month period, with no more than five (5) RATs in any given month.
Participating pharmacies will need to use the ProjectCOVID module in the GuildCare software. Click on the relevant button to ensure your pharmacy has access to GuildCare. For instance, if you have Project STOP or Guild Corporate Vaccinations, you are a GuildCare Subscriber already.
Enter your PPA Service Provider ID (NOT your API Key) and QCPP ID to activate ProjectCOVID module from 24th January 2022
Wait until GuildCare goes live with the ProjectCOVID module (24/01/2022)
Gather your PPA Service ID and QCPP ID now
Well done! You're ahead of the game.
As a GuildCare or GuildCare Lite (including Project STOP and Guild Corporate Vaccinations) subscriber the ProjectCOVID module will be added to your subscription automatically.
However, you will need gather two key identifiers for ProjectCOVID activation and payment:
GuildCare Support CANNOT help you gather this information.
You will be prompted to add this to the GuildCare platform when the Project COVID module is live during the week of January 24th-31st 2022.
The GuildCare ProjectCOVID user guide (coming soon) details how to enter these identifiers into the GuildCare platform when you are prompted by the platform.
Note: Platform access will be available within 72 hours
Complete the form below. Once submitted, our support team will generate your new account and access to the platform within 72 hours. You will receive a confirmation email from GuildCare Support once your access is ready with log-in instructions. Please do not fill out this form if you have access to GuildCare (Full or Lite) already.
Gather two key identifiers for ProjectCOVID activation and payment:
The GuildCare ProjectCOVID user guide details how to enter these identifiers into the GuildCare platform when you are prompted by the platform.
Welcome! We're glad you're coming onboard. Only fill this out if you DO NOT have access to GuildCare currently. If you use ProjectStop through GuildCare - you have access to GuildCare and we will add ProjectCOVID to you automatically. This is NOT a 'registration form' for ProjectCOVID - this is an access form to get a GuildCare NEW username and password.
Please submit one form per pharmacy (using a unique email address per pharmacy). Maybe check with your fellow partners/managers before submitting. Remember - only complete if you have no GuildCare access at all (for instance you don't have Project STOP access through GuildCare). If unsure, you can try logging into GuildCare, or even trying the forgot password link before completing the form.
Tips on DVA numbers
I can't see the ProjectCOVID button, help!
Video Demonstration : ProjectCOVID
How to Activate ProjectCOVID with your PPA Service Provider ID and QCPP ID?
Patient Privacy and Consent Notice
CRTCA Program Homepage
ProjectCOVID Platform Workflow
Where do I find my QCPP ID?
How do I sign up to PPA?
I have no PPA portal access
CRTCA Program Rules
GuildCare ProjectCOVID Staff User Guide
Where do I find my PPA Service Provider ID?
GuildCare support can help you with all technical software enquiries. The team are unable to help with program rules, patient eligibility, incorrect data entry, disputed transaction history or payment disputes with PPA.
How to operate ProjectCOVID
YOUR PPA SERVICE PROVIDER ID IS NOT THE SAME AS YOUR API KEY.
PPA SERVICE PROVIDER ID IS 4-6 DIGITS.
PLEASE ENTER YOUR PPA SERVICE PROVIDER AND QCPP ID IN CORRECTLY.
ENTER, CHECK, CHECK AGAIN, SAVE.
How to activate the ProjectCOVID module
Back to useful links
Download as PDF
If you intend on seeking an exemption to the requirement to be accredited, please email the Pharmacy Programs Administrator at email@example.com or phone 1800 951 285 (9am to 8pm AET) Monday to Friday.
Got a 3 digit QCPP ID?
Add a 0 to the front of it
345 = 0345!
Still not there? Email firstname.lastname@example.org
Also, you can try a log out, log in approach
The button should now appear
Click the 'three dots'
Customer Support - email@example.com
Level 6, 20 Bond Street
Sydney, NSW 2000
PO Box A284, Sydney South, NSW 1235
f: +61 2 8222 4499
Level 6, 20 Bond Street, Sydney NSW 2000
PO Box A284 Sydney South NSW 1235
Level 6, 20 Bond Street, Sydney NSW 2000 | PO Box A284 Sydney South NSW 1235
f: +61 2 8222 4499
Training & Resources